Case Study
This leading telecom provider chose [24]7 to deliver exceptional self-service customer experiences, while routing customers to live agents as needed.
This leading telecom provider chose [24]7 to deliver exceptional self-service customer experiences, while routing customers to live agents as needed.
Business Value Complexity of Journey Low Low High High SUMMARY TELECOM | NORTH AMERICA | [247] CHAT & AIVA Driving Digital Adoption With Superior Service This leading telecom provider is an American direct- broadcast satellite service provider with more than 13 million subscribers. They offers the highest quality programming with the most choices at the best value, and leads the pay-TV industry in state-of-the-art equipment and technology. They chose [24]7 AIVA and [24]7 Chat to deliver exceptional self-service customer experiences, while routing customers to live agents as needed. SOLUTION Prioritize and Automate This leading telecom provider partnered with [24]7.ai to drive its digital transformation strategy. Leveraging the predictive analytics capability of [24]7 Chat they s