A leading global lodging company deployed [24]7 AIVA for IVR to upgrade their call-in experience while achieving cost efficiencies.
![A leading global lodging company deployed [24]7 AIVA for IVR to upgrade their call-in experience while…](/img/new-svg/webpage.svg "A leading global lodging company deployed [24]7 AIVA for IVR to upgrade their call-in experience while achieving cost efficiencies.")
A leading global lodging company deployed [24]7 AIVA for IVR to upgrade their call-in experience while achieving cost efficiencies.
3 PagesSUMMARY TRAVEL & HOSPITALITY | NORTH AMERICA | [24]7 AIVA for IVR Putting People First A leading global lodging company’s guiding principle of putting people first is the catalyst behind their commitment to delivering an exceptional employee and customer experience around the globe. This commitment led to the hotel deploying [24]7 AIVA for IVR to upgrade their call-in experience while achieving cost efficiencies. Call Volume Automated 11% Monthly Self-Service Interactions 180K+ IVR Containment Rate 20.87% SUCCESS STORY 1 2 3 4 Customer reaches the IVR OK. Let me connect you with a live agent. Hello, I’ve looked up your number and verified your account, can you please provide your password My password is 12345 Thanks. Are you calling about your upcoming reservation? Yes. I need
![A global e-commerce company chose to partner with [24]7.ai to deploy a digital transformation solution that would optimize their IVR](/img/new-svg/empty-logo.svg){kind=logo}