The Times - successfully reduced customer churn and increased sales, customer satisfaction and subscriptions
The Times - successfully reduced customer churn and increased sales, customer satisfaction and subscriptions
1 PagesBack in 2013 British national newspaper The Times contacted GFM to help them transform the customer service delivered to their readership through a totally integrated Omni-channel solution. The client wanted us to act as a full brand extension and deliver their customer services in a way that reflected their company culture and values. The primary goals were to increase customer satisfaction and retention.
