The rise of DIY in AR 1 WHITE PAPER The rise of DIY in AR Empower accounts receivable teams with self-service options and deliver the experiences your customers are demanding2 The rise of DIY in AR 3 Introduction 4 What is self-service? 5 Self-service is here to stay 6 Benefits of self-service 8 Moving towards self-service AR in your organization A self-service buyer portal 8 Payment flexibility 9 Cash application 9 Raising issues 9 Automated communications 10 Streamline ordering 10 Custom reports 11 Always-on education 11 Administration 11 12 Steps to introduce self-service in your AR team 14 When self-service doesn’t work 15 Conclusions 16 References ContentsThe rise of DIY in AR 3 Introduction Happy customers are at the heart of any successful company. Listening to custom

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