The Larger Vision: Underwriting Department Launches Enterprise- Wide Efficiencies Anyone who has worked in an underwriting office understands the challenges of managing files, processing underwriting documents efficiently, keeping track of agents and clients on the move, and making sure customers are happy. Kemper Direct, based in Chicago, Illinois and with offices in multiple states, recently made these processes easier by integrating diverse technologies and leveraging their effectiveness to offer faster and better service. Their vision and success resulted in the company receiving the Insurance Accounting and Systems Association (IASA) Technology Achievement Award in 2007. This was merely the beginning of what Kemper Direct plans to accomplish with enterprise content management (ECM) as

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