A c hange i n manage me nt i ns pi r e d de c i s i on- make r s at t he Hy dr aul i c I ns t i t ut e t o l ook f or a CRM s ol ut i on t hat woul d addr e s s t he i r ongoi ng c hal l e nge s . Be f or e de c i di ng on a s ol ut i on, t he s t af f at t he Hy dr aul i c I ns t i t ut e had be e n us i ng a c us t omi z e d s y s t e m t hat he l pe d t he m manage t he i r s y s t e m t hat he l pe d t he m manage t he i r bus i ne s s pr oc e s s e s , s t or e dat a, and e ngage wi t h me mbe r s . A s i ngl e t e c hni c al s t af f me mbe r at t he i ns t i t ut e had be e n managi ng t hi s s y s t e m and made c hange s as t he t e am ne e de d. As t he or gani z at i on e v ol v e d ov e r t i me , t he y kne w t he y ne e de d s ome t hi ng l e s s c us t omi z e d and

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