Verizon’s roadmap to digital empowerment emphasizes continuous transformation across five phases—Start, Adapt, Elevate, Innovate, and Disrupt—to prepare organizations for future challenges. It advocates rethinking connectivity, security, and customer experience through cloud migration, SD-WAN, edge computing, AI, and 5G. The paper highlights how technologies like AR/VR, IoT, and telematics can enhance operations, while customer-centric tools such as chatbots and social analytics improve service. Success hinges on agility, preparedness, and partnerships that offer scalable, secure infrastructure and deep industry expertise.

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