Table of Contents Introduction • Channel Adoption Trends Across Industries • Channel Adoption Trends Across Geographies • Best Time To Send Campaigns • Overall Channel Performance Understanding the Impact of COVID • Business Impact • Consumer Impact The State of Customer Engagement 01 02 03 04 • Engagement Best Practices • Use-Case Gallery Setting sail for 2021 and beyondINTRODUCTION 01The Rise of Digital Engagement 2021: Trends & Insights report by WebEngage unlocks access to crucial insights about omni-channel user engagement for consumer businesses to deliver an exceptional customer experience in 2021. The report analyzes volume and engagement data from the year 2020 across nine industries and seven channels to uncover actionable insights that help your brand craft a digital-fi

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