The City of Tea Tree Gully Shifts to a Digital-First Approach Tea Tree Gully OVERVIEW The decision to bring digital services to residents started with a simple vision of digitizing common PDFs. But with OpenForms (now by Granicus), staff discovered how easy it was to bring efficiencies to processes that saved time and resources for residents and staff. Now, they’re building a digital government that can rapidly respond to residents, increasing engagement. SITUATION Tea Tree Gully’s Communications and Digital Services teams knew that they wanted to move toward digital services but looked to take a modest approach. Their first target was the common chokepoint of online forms. They looked to find an effective way to digitize PDFs for easier resident access but needed a platform th

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