Eliminates the need for manual processes by increasing efficiency with automation Dallas, Texas SITUATION In 2015 the City of Dallas, TX was managing a high volume of open records requests using software designed to manage code enforcement violations. Responding to requests that involved multiple departments was extremely difficult, as tools to empower easy collaboration were not present. Attempts to centralize the open records process were thwarted by software limitations and departments continued to respond to requests independently. SOLUTION The Open Records Team in Dallas quickly realized the benefits of the automation made possible by the GovQA system. Due dates are automatically calculated and reminders/escalations are automatically sent as the due dates approach, increasi

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