Home

Case Study

Telstra Optimises Employee Engagement to Better Handle Customer Service Requests

Telstra Optimises Employee Engagement to Better Handle Customer Service Requests

Genesys
Pages 4 Pages

Telstra Optimises Employee Engagement to Better Handle Customer Service Requests SUCCESS STORY Telstra is Australia’s largest telecommunications and information services company. The Telstra Product Connect & Assurance department provides the back-office services and telephone contact to support the company’s residential and business customers. The organisation realised it needed a cost-effective solution to proactively and efficiently manage

Join for free to read

Related Solution Sets

Contact Centers
Telecoms Industry

You Might Also Like


Telstra
Case Study Telstra
Lithium Technologies

Telstra Interconnect
Case Study Telstra Interconnect
accession

The next frontier of customer engagement: AI-enabled customer service
Report The next frontier of customer engagement: AI-enabled customer…
McKinsey & Company

Telstra
Case Study Telstra
Computer Associates

More from Genesys


2023 contact center BUYER'S GUIDE Technology that supports customer and employee experiences of the future — and the trends driving adoption
Guide 2023 contact center BUYER'S GUIDE Technology that supports…
Genesys

The five phases of digital engagement for retailers
Ebook The five phases of digital engagement for retailers
Genesys

Improving global customer and employee engagement using advanced routing
Case Study Improving global customer and employee engagement using advanced…
Genesys

Nonprofit deploys cloud customer engagement solution to help service reps with disabilities better serve customers
Case Study Nonprofit deploys cloud customer engagement solution to help…
Genesys
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info