SUCCESS STORY: PAYPAL Improving global customer and employee engagement using advanced routing How PayPal relies on a single customer experience platform from Genesys to differentiate customer service and manage explosive growth A global financial and technology company operating in more than 200 markets worldwide, PayPal is an online payments system offering electronic alternatives to traditional paper methods like checks and money orders. The company enables global commerce, allowing customers to pay and get paid in more than 100 currencies, withdraw funds to their bank accounts in 57 currencies, and hold balances in their PayPal accounts in 26 currencies. In 2015, PayPal supported more than $80 billion in payments per quarter, including nearly 5 billion transactions,

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