SUCCESS STORY: INSPIRITEC Nonprofit deploys cloud customer engagement solution to help service reps with disabilities better serve customers The Challenge InspiriTec offers IT vocational training services to disabled people, as well as commercial contact center services to government, nonprofit and for-profit corporate customers. Their contact centers are staffed by customer service representatives (CSRs) with such disabilities as spinal cord injuries and blindness. “We believe that people with disabilities can achieve personal, social, and financial independence,” said John Connolly, president and CEO of InspiriTec. InspiriTec used an on-premise TeleVantage PBX system to support its contact centers. “We realized we needed a contact center solution with more features.

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