CUSTOMER SUCCESS STORY CUSTOMER SUCCESS STORY ACCEPTED SOLUTIONS KNOWLEDGE BASED ARTICLES COMMUNITY-GENERATED CONTENT DIGITAL CUSTOMER CARE TEAM HOURS 22% ? 20k+ 24/7 YOY 76% ? YOY pieces in 5 months Goal Digitize customer care—connecting customers to other customers and to Telstra for better problem resolution, insight, crowdsourcing innovation and sharing experiences at every digital touch point. Solution Telstra turned to Lithium for

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