Contact Center Automation • Multimedia Recording & Scoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: PATLive Headquarters: Tallahassee, FL Industry: Teleservices Challenge: Replace a legacy PBX with a standards-

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