Digital transformation is essential for businesses to stay competitive, and Unified Communications (UC) plays a key role by enabling seamless collaboration and improving customer experience (CX). With hybrid work growing, 86% of organizations will adopt cloud or mobile communications by 2025. UC enhances employee productivity and CX by integrating voice, video, and messaging. A structured UC transformation plan includes assessment, design, implementation, and adoption phases. A case study of a national retailer shows how UC reduced costs, improved CX, and streamlined operations. Businesses must prioritize scalable UC solutions to drive digital transformation.

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