Delta Dental Uses All-in-One IP Communications Software Suite to Cost Effectively Support Distributed Workers
Delta Dental Uses All-in-One IP Communications Software Suite to Cost Effectively Support Distributed Workers
2 PagesContact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: Delta Dental Plan of Wisconsin Headquarters: Stevens Point, WI Industry: Dental service Challenge:
