Shinsei Bank Deploys All-in-One IP Communications Software Suite by Interactive Intelligence
Shinsei Bank Deploys All-in-One IP Communications Software Suite by Interactive Intelligence
2 PagesContact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: Shinsei Bank Headquarters: Shinsei, Japan Industry: Banking and finance Challenge: Diversify revenue
