AT A GLANCE: SITUATION: • An aging 8,000 line legacy system installed in the 1980s was falling apart • Scavenged parts and expensive third-party technicians were needed to keep things running, making the solution unreliable and costly to maintain • In addition to offering modern features and better reliability, William & Mary’s new system needed to comply with emergency communication mandates SOLUTION: • A Mitel VoIP UC solution, including Mitel Voice Switches, Mitel IP telephones, Mitel Enterprise Contact Center and Mitel Communicator. RESULTS: Despite being one of the oldest colleges in the country, The College of William & Mary was not proud of having a 30 year old phone system. With Mitel’s UC solution, William & Mary has matriculated to an advanced telephony solution that matc

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