Tele2 easily runs a large customer service department
Tele2 easily runs a large customer service department
5 PagesTELE2 Tele2 easily runs a large customer service department using LiveChat Challenge: Making customer service more proactive in a large customer service department. Solution: Inviting users to chat after a set amount of time automatically. Results: More conversations, visitors get the answers they need. Well-trained agents and quick answers are the backbone of any big LiveChat implementation. When you have 100 agents servicing your clients with chats, you need software that is simple and easy to introduce to your staff.Tele2, a major telecom player from Sweden, is a great example of a business with an important LiveChat implementation. See how they manage to tie everything together with 100 agents handling chats on two websites. Value-oriented mobile services Tele2 is one of the largest te
