TELE2 ACCELERATES USING BPM’ONLINE CUSTOMER SERVICE OFFERING Tele2 is one of Europe’s leading telecommunication companies, operating in 8 countries and servicing more than 40 million subscribers. Tele2’s footprint includes both developing and mature markets. The company’s most sizeable operations are in the Baltics, Sweden and Kazakhstan. Since 2003, Tele2 has grown from a small local carrier to a market leader by prioritizing customer service. “Tele2’s success as a business depends on how well we understand our customers and how fast we can react to their ever-changing needs,” stresses Allison Kirkby, CEO at Tele2. To serve their customers, Tele2 has pushed boundaries, leaving many marks in history. In 1986, the telecommunication company was the first to offer commercial internet ac

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