Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio
Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio
1 PagesCALABRIO ONE CASE STUDY Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio Introduction This case study of T ampa General Hospital is based on a November 2018 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “We’ve been given insight into contact center agents interactions with patients, and have been able to provide a better customer experience.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Used the following WFO solutions prior to selecting Calabrio: Engage Switched from their previous solution because of Calabrio’s: Unified suite/integration Use Case The key features and functionalities of Calabrio ONE that the surveyed company uses: Using the following Ca
