CALABRIO ONE CASE STUDY Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio Introduction This case study of a medium enterprise insurance company is based on a November 2018 survey of Calabrio ONE customers by T echValidate, a 3rd- party research service. The profiled company asked to have their name blinded to protect their confidentiality. “Calabrio gives us a better sense of what’s going on in our contact center, whether its interday, week, month, quarter, or year. " “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: Used the following WFO solutions prior to selecting Calabrio: Fusion Connect Switched from their previous solution because of Calabrio’s: Product fea

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