CALABRIO ONE CASE STUDY Smile Brands Group Increases Contact Center Productivity with Calabrio Introduction This case study of Smile Brands Group is based on a February 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “Calabrio ONE has increased productivity in the call center and has kept our staff extremely happy with knowing their schedules and exceptions ahead of time.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: T op driver for purchasing Calabrio: Wanted contact center growth Use Case The key features and functionalities of Calabrio ONE that the surveyed company uses: Application used in conjunction with Calabrio software: The Cisco platform Results The surveyed company achieve

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