CUSTOMER STORY Industry: Manufacturing Location: Hong Kong Size: 26,000 employees TAL Apparel achieves global customer service excellence with ServiceNow Reduction in time to resolve P1 incidents from 3 days to 2.5 hours Reduction in time to close incidents from 3 days to 1.5 days Global employees benefit from automated IT services 26K 89% 50% TAL Apparel differentiates itself through innovation, service, quality, and sustainability TAL Group, through its TAL Apparel business, delivers a wide range of products and services, including garment manufacturing capabilities, to the world’s leading fashion brands and retailers. Innovation is intrinsic to the company’s DNA, underscored by its significant investment in research and engineering. Kai Kiang, Vice President, Inform

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