CUSTOMER STORY Industry: Financial services Location: Utrecht, Netherlands Size: 5,000 employees De Volksbank achieves IT service excellence with ServiceNow Improves visibility with a single system of record Enhances the employee experience with always-on self-service Improvement in IT efficiency through intelligent automation De Volksbank personalizes financial services to deliver “banking with a human touch” De Volksbank is an independent Dutch bank holding company with four distinctive brands, including ASN Bank, BLG Wonen, RegioBank, and SNS. The bank focuses on the Dutch market, offering simple and transparent mortgage, savings, and payment products to private individuals. De Volksbank also offers insurance, investment, and lending services through its brands and

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