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PLDT elevates customer service with operational excellence

PLDT elevates customer service with operational excellence

ServiceNow
Pages 5 Pages

PLDT and Smart, a telecommunications company in the Philippines with over 14,000 employees, has improved customer service and generated $1.52 million in revenue through employee referrals by using ServiceNow. ServiceNow's IT Service Management (ITSM) Professional, Customer Service Management (CSM) Professional, App Engine, and Automation Engine products enabled PLDT to improve its CX team's average response time by 50%.

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