CASE STUDY SYNCHRONY BANK: CORE MIGRATION AND A NEW CUSTOMER EXPERIENCE Stephen Greer sgreer@celent.com 03/12/2019 WINNER OF CELENT MODEL BANK 2019 AWARD FOR CORE BANKING REPLATFORMING CASE STUDY AT A GLANCE FINANCIAL INSTITUTION Synchrony Bank INITIATIVE Technology and Customer Experience Transformation SYNOPSIS Synchrony completely transformed its back end technology infrastructure to deliver a best-in-class experience incorporating new design, streamlined flows, and a nimble, cloud-native microservices-based business services layer which makes it easier to integrate new and innovative front end applications. The bank has achieved independence by partnering with a core provider which allows them to move capabilities out of the core and in

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