Case Study

Improving Member Experience and Branch Convenience by Leveraging Integrated Biometric Technology

Improving Member Experience and Branch Convenience by Leveraging Integrated Biometric Technology

Pages 5 Pages

Hawaii State Federal Credit Union (HSFCU) deployed Verifast biometric authentication on interactive teller machines (ITMs) at their new Salt Lake branch. This innovation, integrated with the DNA core account processing platform, allows members to access their accounts securely using palm vein scans, enhancing convenience and security. The credit union designed the small branch to maximize technology, offering a full-service experience without a traditional teller line. The response was overwhelmingly positive, with 90% of members praising the technology. HSFCU plans to expand this model to other branches, positioning itself as a leader in innovation.

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