SYKES works hard to ensure our employees have the training and development needed to optimize your overall customer experience. Global Talent Services is our proprietary learning development program. The unique, learner-led model is specifically geared to today’s adult learner — using tailored content and advanced learning modules that drive employee empowerment and shorten the learning curve. These end-to-end talent development services are built on three pillars: people, content and environment. We’ve specialized our training services, resulting in a proven track record that shows our ability to increase performance outcomes, lower classroom attrition and accelerate speed to competency across various industries. 1 Building Virtual Training From the Ground Up Business Challenge: Our

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