EVOLVING PARTNERSHIP WITH SYKES HELPS UTILITIES BRAND OPTIMIZE CUSTOMER EXPERIENCE Brand Partner One of today’s most recognized and established financial institutions enlisted our help to meet the business needs of one of their customers — a utilities brand that serves 16 million residents over a 77-square mile area. The brand partner itself boasts a network of 22,000 employees in nearly 100 countries around the world. Challenge Our brand partner chose SYKES to handle payment processing assistance for their utilities customer because we maintain Payment Card Industry (PCI) compliance, thus saving the brand the cost of incorporating such compliance in their centers. Beyond these cost-savings, the utilities brand was also looking to create a more efficient and streamlined customer ex

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