MA1 Logistics, an Amazon Delivery Service Partner based in San Diego, faced challenges with their previous HCM provider, Paycom, including issues with compliance, poor support, and errors in time tracking, which led to “corrective actions” from Amazon. They switched to ADP Workforce Now®, which offered 24/7 support, a user-friendly platform, and streamlined processes. This transition has greatly improved compliance with Amazon’s guidelines, simplified benefit deductions, and provided employees with convenient mobile access to their information, significantly reducing administrative workload and enhancing operational efficiency.

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