Customer story Sustainable Innovation to Conversational. How Vattenfall efficiently starts the green dialogue.Page 2 CM.com Customer story Sustainable Innovation to Conversational. C ont ents 1. 3 4 5 10 12 2. 3. 4. 5. Introduction The challenges DigitalCX as a solution The approach of Vattenfall Results 3.1 Chatbot as an accelerator 3.2 The future is Conversational 3.3 Chatbot Nina helps anytime, anywhere 3.4 Keep testing and innovating 3.5 Green dialogue 3.6 Proactive service 3.7 Key elements of Conversational 4.1 A dedicated team of specialistsAs a leading energy company, Vattenfall is committed to a fossil- free life within one generation. To make this possible, they engage in conversations. You can only achieve this together. With approximately 2 million households as custom

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