Customer story x Insurer Onlia Improves CX With Conversational AI.Page 2 CM.com Insurer Onlia Improves CX With Conversational AI. The ambition to offer a distinctive range of online car and home insurance in the Canadian market led to the launch of Onlia a few years ago. Onlia, backed by Achmea and Canadian financial services provider Fairfax, innovates in several ways, including telematics-based app Onlia SenseTM. To optimize communication with customers, Onlia uses CM.com’s Conversational AI Cloud. Page 3 CM.com Insurer Onlia Improves CX With Conversational AI. Onlia is a relatively new company in a market where digital is evolving in a completely unique way. “What is common in Europe is not yet common in Canada,” explains Chris de Vries, Customer Solutions Development Le

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