Scaling Conversational AI How telecom companies are boosting efficiency with Virtual Agent Technology Expert InsightsExperts on this topic Steve Canepa General Manager & Managing Director, IBM Global Communications Sector scanepa@us.ibm.com linkedin.com/in/steve-canepa- a70840a/ Utpal Mangla Vice president and Senior Partner, TME Industry Center of Competency & Innovation Leader, Global Business Services utpal.mangla@ca.ibm.com linkedin.com/in/utpal-mangla- b748541/ Steve is responsible for IBM’s strategy and solutions for 5G, Network Cloud, Edge Platform Services, Digital Video, Open Hybrid Cloud, and AI solutions. Steve and his team have received important recognition, including four EMMY awards for innovation. Frost and Sullivan recognized his leadership with D

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