Network-Based Pre-Call Routing Helps Large, Distributed Teleservices Firm Improve Customer Service and Increase Operational Efficiencies
Network-Based Pre-Call Routing Helps Large, Distributed Teleservices Firm Improve Customer Service and Increase Operational Efficiencies
2 PagesContact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: InfoCision Headquarters: Akron, OH Industry: Teleservices Challenge: Implement flexible solution to
