Large Outsourcer Improves Customer Response Time and Reduces Costs Using IP-Based Communications Application
Large Outsourcer Improves Customer Response Time and Reduces Costs Using IP-Based Communications Application
2 PagesContact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: Alta Resources Headquarters: Neenah, WI Industry: Outsourcing services Challenge: Replace existing C
