Case Study SuperSuds Management Location: Fredricksburg, VA 2018 Revenues: $7.3 million Employees: 25 The Critical NumberTM: Net Profit % / Cash Challenge Owner Robert Schwartz, who has a background on Wall Street, saw an opportunity back in 1996 to consolidate the widely fragmented laundromat industry. But as he acquired more locations across a greater geographic area, he realized he couldn’t run the entire business on his own. He also realized that many of the stores felt isolated and out of touch. As a result, Schwartz wanted to find a system that would not only tie his business together, but also give a greater sense of leadership and ownership to the associates running each location. Company Background The business owns and operates 26 different laundromats, all of which fea

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