www.nexthink.com Supercharge Your Incident Management Process How Nexthink Improves Incident Management-Reactively and Proactivelywww.nexthink.com Incident Management: No Change Since the 1980s An incident is: “An unplanned interruption to a service, a reduction in the quality of a service or an event that has not yet impacted the service to the customer.” The goal of incident management is to restore normal services as quickly as possible and minimize impact to the business. Remarkably, in an industry where innovation is seen as a driving force, many of the elements of incident management have not improved significantly in thirty years. The Current Situation and Challenges Incident management is a well-established process, defined several decades ago in ITIL Service Operation, prov

Join for free to read