How 5 Organizations Stopped Incidents Before They Reached Critical Mass Scale Your Service DeskIntroduction Does unlimited money and resources make a successful IT team? No. Not even a little. In today’s world of rapid digital transformation, evolving workplaces, and complex technology, even the most resource-rich support teams struggle to get ahead of technology issues and improve digital employee experience. Meanwhile, IT teams with fewer resources at their disposal constantly innovate and drive value for their businesses. They do more with less. That’s because there’s one characteristic that trumps all others: the most successful IT teams practice “proactive IT” to solve issues before they become incidents that plague workforces and starve IT innovation. What is Proac

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