www.nexthink.com Driving Successful IT Change Management through User Engagement October 2017www.nexthink.com Driving Successful IT Change Management through User Engagement Key Challenge Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to “lack of urgency” and poor communication about the strategic benefits of new tools. “The job of a manager is to help people cross the bridge- to get them comfortable with the technology, to get them using it, and to help them understand how it makes their lives better.” Didier B

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