CASE STUDY IMAGE StubHub Rocks Social Customer Service with Khoros Care & Marketing We knew that our customers were on social and expected to receive support within the channel. With Khoros Care and Marketing, we now have a trusted relationship with customers on social like never before. Mary C. Hill Customer Service and Social Media Manager, StubHub Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Executive summary Online ticket exchange brand StubHub knew they needed to adapt their customer care efforts to include social channels in order to meet the expectations of their more than 1.2 million social fans. To improve the customer experience and facilitate the buying and selling of tickets to major events — often on short notice — StubHub

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