CASE STUDY IMAGE HP Provides Winning Customer Care with KhorosWe use what we learn from Khoros to inform our product development and our customer care strategy. Kriti Kapoor Global Director of Social Customer Care, HP Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Executive summary HP aims to create technology that makes life better for everyone in their global customer base and beyond. But a global audience has diverse needs. In order for HP to accomplish their goal of supporting a large volume of diverse customers 24/7, HP onboarded Khoros Care and developed a Khoros-powered community. Before partnering with Khoros, HP’s large customer base didn’t have access to a centralized hub for everyone to gather. Agents spent valuable time on unnec

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