CASE STUDY IMAGE How Spectrum Streamlined Customer Care with KhorosWith Khoros, we can give customers the opportunity to use the channel that they prefer, and in the process, we can direct volume away from the call center and reduce queues and wait times. Phil Blum Social Media Customer Care Manager, Spectrum Want to learn more? Visit us at Khoros.com or email us at questions@khoros.com Executive summary Spectrum is among the largest providers of video, high-speed data, and phone services in the United States, connecting more than 15 million customers across 29 states to entertainment, information, and each other. Spectrum is in the business of connecting people, so they understand how important — and challenging — it is to communicate with their customers on the channel they

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