Case Study

Streamlining the Patient Experience Pays Off

Streamlining the Patient Experience Pays Off

Pages 1 Pages

INDUSTRY PRODUCTS SOLUTION Healthcare Customer Experience Strategy Consulting Better Processes = More Care: Streamlining the Patient Experience Pays Off A leading international medical center recognized the need for widespread process improvements, but wanted to take a progressive approach that would result in meaningful improvements to every patient experience. For the pilot program, we centered on the organization’s colonoscopy practice. A

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