A Roadmap to a Healthier Customer Experience

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Customer-Focused On-boarding: A Roadmap to a Healthier Customer Experience The health insurance industry is undergoing a period of change in the U.S., with consumers gaining more control and choice over their healthcare. One U.S. health insurance company was well aware of the trend and knew that it needed to become much more member-centric. The company wanted to develop a strategy to engage individual members with a strong relationship focu

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