Upland Software helped Straumann Group enhance agent and customer experience through Panviva, a unified knowledge management system. Panviva improved the team’s ability to understand and navigate Straumann’s complex product catalog, enabling exceptional customer service. The platform streamlined access to critical information, boosting agent efficiency and satisfaction. This resulted in positive feedback from the team and supported Straumann Group’s customer-centric approach in the oral health industry, driving innovation and transforming customer interactions.

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