Case Study NextCare decreases patient call times with Upland Panviva INDUSTRY Healthcare COMPANY NextCare Urgent Care Mesa, AZ nextcare.com As one of the nation’s largest providers of urgent care and occupational medical services, NextCare strives to ensure patients and their families will experience the highest level of care. NextCare operates 138 clincs in more than ten states and is actively expanding in new and existing markets. NextCare used Upland Software’s Panviva to decrease call times and increase accuracy. Average call handling times have fallen by an average of 15 seconds, while rates of first-call resolution have substantially increased. 2“Our reps love it. They absolutely love it. When we first rolled it out, it was the one thing they said: ‘We love

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