Case study Stralfors standardizes CCM, cuts lead time 50% “We have tried and tested many different solutions, but we were most confident that GMC Inspire could fulfil our enterprise customer communication needs.” Tomas Sjöström, CIO, Stralfors Project at a Glance Challenge For customer communications management (CCM), Stralfors used a different system in almost every country in which they operated. This caused maintenance costs to escalate, errors in production to proliferate, and development times to stretch to unacceptable lengths. Solution Stralfors standardized on GMC InspireTM across divisions and subsidiaries. They replaced a collection of disparate systems and implemented GMC Inspire as the central platform with which to create and deliver in excess of 160 m

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