1 As one of a handful of document developers in South Africa, I’m a bit of a pioneer. There were only two or three of us when I started my journey a decade ago. Now we’re up to approximately six strong. I’m happy to share knowledge with the next generation in my field, as it is something of a necessity. A couple of years ago, I took six-weeks sick leave, and my projects were all put on hold due to resource and specialist knowledge limitations. This is a big deal because of how important communication is with our customers. I work in the Financial Services Industry for a company that focuses mainly on what we call the lower LSM market. The LSM—or living standards measure—is a demographic tool that cuts across race, gender, and class boundaries. It identifies South African con

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